Surviving the toxic workplace : protect yourself against coworkers, bosses, and work environments that poison your day
- نوع فایل : کتاب
- زبان : انگلیسی
- مؤلف : Linnda Durré
- ناشر : New York : McGraw-Hill
- چاپ و سال / کشور: 2010
- شابک / ISBN : 9780071667869
Description
Why Surviving the toxic workplace can help you, the economy, and the world -- Are you in a toxic company dealing with toxic co-workers? -- Staff infection : the negative effects they have on a company -- When human motives turn negative : know your own motives and those of others -- Everyone has positives and negatives : know and accept yours and others' -- Good business relationships are built on trust, honesty, and open communication -- Know and align your attitude, intentions, and hidden agendas -- Eliminate weasel words and escape clauses -- Recognize and interpret body language -- Your voice is a communication tool -- Motivating your co-workers to change -- Four different intentions of communication : win/win, win/lose, lose/win, and lose/lose -- Four types of behavior : assertive, aggressive, passive-aggressive, and passive -- Preparation for effective discussion : visualization, intention, and rehearsal -- Speaking and writing, two vital keys to communication -- Active listening, paraphrasing, calling a process shot, and agreeing to disagree -- "The sandwich" : giving difficult feedback with care -- Forewarned is forearmed : best scenario to worst scenario -- Keep your expectations reasonable and your hopes high -- Assertive techniques that give you power -- How to deal with toxic co-workers : S.E.S.S.I.O.N. : the situation, explanation, and solution system in overcoming nuisances -- The socially clueless -- The work interferers -- The uncommitted -- The angry ones -- The politically incorrect -- The victims -- The rescuers -- The saboteurs -- The politicians -- The sexually suggestive -- The obsessives -- The addicts -- The workplace environment -- How to heal yourself after a confrontation -- How to heal co-workers after a confrontation -- What to do if you need help from HR or management -- What to do if administration and HR don't do their job.
