Understanding quality in construction : a practical guide to ISO 9000 for contractors.
- نوع فایل : کتاب
- زبان : انگلیسی
- مؤلف : H W Chung
- ناشر : London : E. & F.N. Spon
- چاپ و سال / کشور: 1999
- شابک / ISBN : 9780419249504
Description
Preface ix Acknowledgements x PART ONE ESTABLISHING A QUALITY SYSTEM 1 Quality and quality assurance 1.1 What is quality? 3 1.2 Quality control 4 1.3 Quality assurance 5 1.4 Is quality assurance for construction? 7 1.5 Summary 10 2 Quality system and system requirements 2.1 Quality system 11 2.2 Quality system standard 14 2.3 ISO 9000 family of standards 15 2.4 Quality system requirements 18 2.5 Summary 37 3 Project Quality Management 3.1 Project quality planning 42 3.2 Quality plan 45 3.3 Inspection and test plan 49 3.4 Project management review 50 3.5 Client’s role in quality assurance 52 3.6 Summary 54 4 Developing a quality system 4.1 Where to start 57 4.2 Getting started 59 4.3 Reviewing current practices 60 4.4 Preparing quality system documents 63 4.5 Quality related training 65 4.6 Summary 66 5 Implementing a quality system 5.1 The trial period 67 5.2 Motivation 68 5.3 Training 70 5.4 Internal quality audits 71 5.5 Management review 81 5.6 Summary 82 6 Third party certification 6.1 Quality system audits 84 6.2 Why third party certification? 85 6.3 Selecting a certification body 85 6.4 Scope of certification 87 6.5 Process of certification 88 6.6 Preparing for system audit 94 6.7 Surveillance audit 95 6.8 Time and cost of certification 96 6.9 Summary 97 7 Facts and fallacies 7.1 Perceived outcomes of quality system 99 7.2 Criticisms of ISO 9000 100 7.3 ISO 9000 in small businesses 105 7.4 The way ahead 107 7.5 Summary 108 PART TWO DOCUMENTING A QUALITY SYSTEM 8 Writing quality system documents 8.1 Document layout and format 113 8.2 Writing the quality manual 114 8.3 Writing the quality procedures 118 8.4 Summary 120 9 Sample quality system documents 9.1 Overview 122 9.2 Quality manual 125 9.3 Quality procedures 151 References 247 Index 249
