Human factors methods for improving performance in the process industries

Preface. Acknowledgments. Abbreviations and Acronyms. 1 Introduction. 1.1 Purpose of This Book. 1.2 Human Factors. 1.3 Human Error. 1.4 Structure of This Book. 1.5 Linkage to Other CCPS Publications. 1.6 References. 2 The Case for Human Factors. 2.1 Why is Human Factors Needed? 2.2 Past Incidents. 2.3 Business Value/Justification. 2.4 Human Factors in the Life Cycle of a Chemical Plant. 2.5 Needs Driven Program. 2.6 References. 3 Performance Measurement and Improvements. 3.1 Building Improvements into Existing Systems. 3.2 Measures of Performance. 3.3 Roles and Responsibilities. 3.4 Continuous Improvement. 3.5 References. HUMAN FACTORS TOOL KIT. Facilities and Equipment. 4 Process Equipment Design. 4.1 Introduction. 4.2 Tools. 4.3 References. 4.4 Additional References. 5 Process Control Systems. 5.1 Introduction. 5.2 Issues/Example. 5.3 Tools. 5.4 Additional References. 6 Control Center Design. 6.1 Introduction. 6.2 Tools. 6.3 References. 6.4 Additional References. 7 Remote Operations. 7.1 Introduction. 7.2 Tools. 7.3 Reference. 8 Facilities and Workstation Design. 8.1 Introduction. 8.2 Tools. 8.3 References. 8.4 Additional References. 9 Human/Computer Interface. 9.1 Introduction. 9.2 Human Interactions with Control System Software. 9.3 Tools. 9.4 References. 9.5 Additional References. 10 Safe Havens. 10.1 Introduction. 10.2 Human Factors Issues. 10.3 Tools. 10.4 References. 11 Labeling. 11.1 Introduction. 11.2 Tools. 11.3 References. People. 12 Training. 12.1 Introduction. 12.2 Guidelines for Training Programs. 12.3 Guidelines for Designing and Delivering Training. 12 4 Tools. 12.5 References. 13 Communication. 13.1 Introduction. 13.2 Issues/Examples. 13.3 Tools. 13.4 References. 14 Documentation Design and Use. 14.1 Introduction. 14.2 Converting to Electronic Documentation. 14.3 Use of Documents. 14.4 Tools. 14.5 References. 14.6 Additional References. 15 Environmental Factors. 15.1 Introduction. 15.2 Noise. 15.3 Vibration. 15.4 Temperature and Relative Humidity. 15.5 Air Quality. 15.6 Lighting. 15.7 References. 16 Workloads and Staffing Levels. 16.1 Introduction. 16.2 Issues/Examples. 16.3 Tools. 16.4 References. 17 Shiftwork Issues. 17.1 Introduction. 17.2 Tools. 17.3 References. 17.4 Additional References. 18 Manual Materials Handling. 18.1 Introduction. 18.2 Manual Materials Handling Guidelines. 18.3 References. 18.3 Additional References. Management Systems. 19 Safety Culture. 19.1 Introduction. 19.2 What is Safety Culture? 19.3 Tools. 19.4 Safety Culture: A Process Industry Case Study. 19.5 Benefits. 19.6 References. 19.7 Additional References. 20 Behavior Based Safety. 20.1 Introduction. 20.2 Tools. 20.3 Expected Results. 20.4 References. 20.5 Additional References. 21 Project Planning, Design, and Execution. 21.1 Introduction. 21.2 Human Factors Tools for Project Management. 21.3 References. 22 Procedures. 22.1 Introduction. 22.2 Tools. 22.3 References. 22.4 Additional References. 23 Maintenance. 23.1 Introduction. 23.2 Identifying Critical Maintenance Tasks. 23.3 Maintenance Protocol. 23.4 Tools. 23.5 References. 24 Safe Work Practices and Permit-to-Work Systems. 24.1 Introduction. 24.2 Issues. 24.3 Tools. 24.4 References. 24.5 Additional Reference. 25 Management of Change. 25.1 Introduction. 25.2 Tools. 25.3 References. 26 Qualitative Hazard Analysis. 26.1 Introduction. 26.2 ToolsaAA"Human Failures. 26.3 ToolsaAA"Human Factors. 26.4 References. 26.5 Additional References. 27 Quantitative Risk Assessment. 27.1 Introduction. 27.2 Tools. 27.3 References. 27.4 Additional References. 28 Safety Systems. 28.1 Introduction. 28.2 People and Safety Systems. 28.3 Bypassing and Disabling Safety Systems. 28.4 Shutdown Systems. 28.5 Selection of Safety Systems. 28.6 Common Cause Failures in Safety Systems. 28.7 Tools. 28.8 References. 29 Competence Management. 29.1 Introduction. 29.2 Elements of Competence Management. 29.3 Tools. 29.4 References. 29.5 Additional References. 30 Emergency Preparedness and Response. 30.1 Introduction. 30.2 Tools. 30.3 Reference. 30.4 Additional References. 31 Incident Investigation. 31.1 Introduction. 31.2 Issues/Examples. 31.3 Tools. 31.4 References. Appendix. Human Factors Checklist. Index.