ISO 9000:2000 : auditing using the process approach
- نوع فایل : کتاب
- زبان : انگلیسی
- مؤلف : David Hoyle; John Thompson
- ناشر : Amsterdam ; New York : Butterworth-Heinemann,
- چاپ و سال / کشور: 2002
- شابک / ISBN : 9780750675970
Description
Chapter 1 Introduction 1 Chapter 2 Audit methodologies 4 Chapter 3 Quality management principles 20 Chapter 4 The process approach 32 Chapter 5 Questions at the enterprise level 38 Chapter 6 Questions at the managerial level 64 Chapter 7 Questions at the operational level 84 Chapter 8 Assessing business processes 87 Chapter 9 Conclusions 142 Appendix A Aligning processes with requirements 144 Appendix B Aligning clauses with key questions 149
