Managing anger in the workplace
- نوع فایل : کتاب
- زبان : انگلیسی
- مؤلف : Donald E Gibson; Bruce Tulgan
- ناشر : Amherst, Mass. : HRD Press,
- چاپ و سال / کشور: 2002
- شابک / ISBN : 9780874256772
Description
Acknowledgments ..................................................... vii Introduction ............................................................... ix 1. Anger in the Workplace .......................................... 1 2. The Costs of Anger in the Workplace ................... 29 3. The Benefits of Anger in the Workplace ............... 37 4. Diagnosing Anger .................................................. 49 5. Focus on the Source ............................................. 63 6. Dealing With Your Own Anger .............................. 91 7. Dealing With the Angry Individual ..................... 125 8. Dealing With Anger in Your Organization or Team ............................................................... 139 In Conclusion . . . .................................................... 155 References ............................................................... 159
