The human factor : management culture in a changing world

CONTENTS Foreword vii Chapter 1 In a World of Change 1 1.1 Globalisation: A Revolution in Scale 1 1.2 The I-World: At Home In Virtual Worlds 8 1.3 The New Technologies: Drivers of Progress 16 1.4 The Competitive Economy: Maturity Not Monopoly 24 1.5 Knowledge: From a Power Lever to a Production Lever 28 1.6 Social Change: The Self-aware Generation 34 Chapter 2 The Human Element at the Heart of Entrepreneurial Challenge 39 2.1 Mastering Change – Developing Flexibility, Making the Transformation 39 2.2 People as The Driving Force – Energising Others 49 2.3 Refashioning The Centre – The Centreless Corporation 56 2.4 Operating in Manageable Units: Decentralisation and Destructuring 64 2.5 The Benefits of Networks – Scalable Size 67 2.6 Winning the Future: Innovations and Creativity 76 Chapter 3 The New CEO Agenda 82 3.1 Perfect Balance –Stakeholder Value Versus Shareholder Value 82 3.2 Management with The People Factor – Leadership and Communications 87 3.3 Accepted Models: Consistency of Actions 99 3.4 A Vital Community:Values, Culture, Customers 105 3.5 The Thrust of Motivation – Post-merger Integration 114 3.6 Fairness With Responsibility: Accepting Mistakes, Allowing Risk 123 3.7 Continual Cell Division: Knowledge Management, Competence Networks 132 Chapter 4 Lasting Success 148 Keeping a Human Scale with Ambitious Objectives 152 Between Differentiation and Standardisation 153 An Approach which Promises Success:The Market Development Manager 156 Powerful Impetus for Young Start-ups 159 Acceptance of Mistakes Means Creating Space for Creativity 160 Readiness to Take Risk is Still Underdeveloped in Germany 162 Knowledge which Leads to Competence 163 Competence Networks Facilitate Mutual Support 165 Developing One’s Own Expertise 167 Common Basis of Current Knowledge 168 Equipped with Competence for the Net Economy 169 Specific Benefit for the Organisation 171 Top Management Must Make a Visible Commitment 176 e-Commerce as an Impulse for Development 177 Globalisation Presupposes Networking 179 Operating Globally Means … 180 The World plc as a Mutation in the Orders of Magnitude 182 ‘Ultimately All Problems in the Economy are People-related’ 182 The Individual is the Key 183 7 Golden Rules 184 Notes 186 Index 189