Coaching, mentoring, and managing : a coach guidebook

Introduction ................................................................................................................ix Reinventing Success .............................................................................................ix The StaffCoaching Model™ ..................................................................................x Investing in the Real Resources ............................................................................xi It All Comes Down to Winning ...........................................................................xii 1 Getting Results Is All About You.........................................................................1 Understand Your Role as Coach ............................................................................1 Cultivate the 10 Values of a Successful StaffCoach™ ..........................................2 Case Study ...........................................................................................................18 Case Study Analysis ............................................................................................19 Case Analysis .......................................................................................................21 What You Value Impacts Your Team ...................................................................22 Exercise: Tracing Your Personal Values History .................................................24 Exercise Analysis .................................................................................................26 Five Insights of High-Performance Coaches .......................................................27 Case Study ...........................................................................................................34 Analysis ...............................................................................................................34 Summary ..............................................................................................................35 Chapter Quiz ........................................................................................................36 2 The Five-Step StaffCoaching™ Model .............................................................37 Coaching Is a Performance Process .....................................................................37 Steps in the StaffCoach Model to Maximize Potential ........................................40 Know Your Employees’ Character and Capabilities: Four Effective Techniques ....41 Review Insights: Combine and Consider .............................................................51 Your StaffCoaching™ Style ................................................................................52 Analysis of Your Preferences and Tendencies .....................................................54 Six Pitfalls to Your StaffCoaching™ Success .....................................................55 Case Study ...........................................................................................................60 Case Analysis .......................................................................................................61 Ten Tools to Ensure Team Results .......................................................................62 Case Study ...........................................................................................................72 Case Study Analysis ............................................................................................74 Summary ..............................................................................................................76 Chapter Quiz ........................................................................................................77 3 The Coaching Role: Inspiring and Motivating ................................................79 The Coaching Role ..............................................................................................80 Some Cautions for the Coach .............................................................................111 Steps for Effective Coaching Interactions .........................................................112 Common Activities for the Coach .....................................................................113 What to Expect When You’re Doing It Right ....................................................114 Case Study .........................................................................................................118 Case Analysis .....................................................................................................121 Summary ............................................................................................................123 Chapter Quiz ......................................................................................................124 4 The Mentoring Role: Instruction by Example ...............................................125 A Process With Productive Purpose ..................................................................127 Ten Tips for Mentors ..........................................................................................132 The Six Ways People Think ...............................................................................134 Style Analysis Questions ...................................................................................141 The Three Key Phases of Successful Mentoring ...............................................142 Exercise ..............................................................................................................147 The Outcome of Effective Mentoring ................................................................152 The Treasure of Mentoring ................................................................................156 Summary ............................................................................................................157 Chapter Quiz ......................................................................................................158 5 The Counselor Role: Confrontation and Correction.....................................161 Opportunities to Counsel ...................................................................................163 Four Keys to Effective Counseling ....................................................................165 Guidelines for Counseling .................................................................................168 The Philosophy of Confrontation: A Positive Approach to Negative Events ...169 The Five-Step Confrontation Process ................................................................172 Eight Ways to Eliminate Unsatisfactory Behavior ............................................176 Counseling Evaluation Exercise ........................................................................182 Ten Essentials for Face-to-Face Counseling ......................................................183 Case Study .........................................................................................................187 Case Analysis .....................................................................................................188 Five Steps to Modifying Behavior .....................................................................189 Behavior Modification Exercise ........................................................................192 Ask Questions That Get the Answers You Need ...............................................193 Exercise: Creating Open-Ended Alternatives ....................................................194 The Results of Effective Counseling .................................................................195 Exercise: Does Counseling Work for Your Team? ............................................196 Summary ............................................................................................................197 Chapter Quiz ......................................................................................................198 6 Integrating the Individual and the Team........................................................199 Group vs. Team ..................................................................................................200 Instill Team Vision .............................................................................................201 Recognize the Potential for Team Trouble ........................................................204 Case Study .........................................................................................................207 Case Analysis .....................................................................................................209 Commitment and Mutual Support .....................................................................210 A Checklist for Responding to Team Troubles ..................................................213 “Look Before You Leap” Checklist ...................................................................217 Focus the Team With Shared Priorities ..............................................................218 Exercise ..............................................................................................................223 Right Thinking About Team Purpose ................................................................224 Summary ............................................................................................................224 Chapter Quiz ......................................................................................................225 7 Managing Within the StaffCoaching™ Model ..............................................227 Doing or Developing .........................................................................................227 A Story About Managing ...................................................................................228 Exercise ..............................................................................................................229 Exercise Analysis ...............................................................................................231 Delegating and the StaffCoaching™ Role ........................................................232 Exercise ..............................................................................................................233 Exercise Analysis ...............................................................................................236 Personality and Your Coaching Role .................................................................237 Hurdles to Performing Your Coaching Role ......................................................238 Exercise ..............................................................................................................248 Four Points for Managing Within the StaffCoach™ Model ..............................250 Exercise: Applying the Four “P’s” .....................................................................252 Exercise Analysis ...............................................................................................253 Five Ways to Quiet Complaints .........................................................................253 Team Collaboration ............................................................................................256 Summary ............................................................................................................257 Chapter Quiz ......................................................................................................258 8 So What and Who Cares!.................................................................................259 The Coach Attitude ............................................................................................260 Exercise ..............................................................................................................260 Exercise Analysis................................................................................................261 Exercise Analysis................................................................................................262 Exercise Analysis................................................................................................264 Exercise Analysis................................................................................................265 Exercise Analysis................................................................................................267 Exercise Analysis................................................................................................268 Attitude and Values ............................................................................................269 The Key Ingredients ...........................................................................................270 Tools for Your Team ..........................................................................................272 The Wisdom of Coaching ..................................................................................274 Exercise .............................................................................................................275 Exercise Analysis ...............................................................................................276 Lasting Impact ...................................................................................................276 Index 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