Effective communication : a workbook for social care workers
- نوع فایل : کتاب
- زبان : انگلیسی
- مؤلف : Suzan Collins
- ناشر : London ; Philadelphia : Jessica Kingsley
- چاپ و سال / کشور: 2009
- شابک / ISBN : 9781843109273
Description
Introduction.; Chapter 1. Why We Need to be Able to Communicate.; Chapter 2. Communication Within Your Team, Families and Outside Agencies.; Chapter 3. Capacity to Make a Decision.; Chapter 4. Communication Profiles/Communication Passport.; Chapter 5. The Different Ways We Communicate.; Chapter 6. Providing Opportunities to Communicate.; Chapter 7. Communication Cycle.; Chapter 8. Listening Skills.; Chapter 9. Factors Affecting Communication.; Chapter 10. Visual Reminders.; Chapter 11. Stimulation.; Chapter 12. Feelings and Emotions.; Chapter 13. Relationships.; Chapter 14. Alternative Ways of Communicating.; Chapter 15. Making Choices.; Chapter 16. Body Language.; Chapter 17. Supporting People Who: Are shy.; Have a Hearing Loss.; Are Deaf, Hard of Hearing, Speech-Impaired and/or Hearing Persons. Have a Visual Impairment. Have Dementia. Have a Physical Disability. Have a Learning Disability. Chapter 18. Identity, Self-Esteem and Image.; Chapter 19. Sensitive and Complex Issues.; Chapter 20. Power.; Chapter 21. Human Growth and Development.; Chapter 22. Recording and Reporting.; Chapter 23. Confidentiality.; Chapter 24. The Data Protection Act.; Chapter 25. The Access of Health Records Act 1990. Self-Assessment Tool. Certificate. References. Useful Websites.
Supporting people with a variety of challenges including hearing loss, impaired speech, visual impairment, and physical and learning disabilities requires a range of communication skills, such as listening, sign language, and using body language. This book enables adults with limited verbal communication skills to express their views.
