The Revolution in Hospital Management
- نوع فایل : کتاب
- زبان : انگلیسی
- مؤلف : John R.Griffith, FACHE, Andrew Pattullo Collegiate Professor, Department of Health Management and Policy, The University of Michigan, Ann Arbor, and
- چاپ و سال / کشور: 2004
Description
Five healthcare systems that have either won the Malcolm Baldrige National Quality Award in Health Care or been documented in extensive case studies share a common model of management: they all emphasize a broadly accepted mission; measured performance; continuous quality improvement; and responsiveness to the needs of patients, physicians, employees, and community stakeholders. This approach produces results that are substantially and uniformly better than average, across a wide variety of acute care settings. As customers, courts, and accrediting and payment agencies recognize this management approach, we argue that it will become the standard for all hospitals to achieve. This article examines documented cases of excellent hospitals, using the reports of three winners of the Baldrige National Quality Award in Health Care and published studies of other institutions with exceptional records.
