فرهنگ لغت مرکز تماس: راهنمای کامل برای تماس با مرکز از u0026 amp؛ راه حل های فناوری پشتیبانی از مشتری The call center dictionary: the complete guide to call center & customer support technology solutions
- نوع فایل : کتاب
- زبان : انگلیسی
- نویسنده : Madeline Bodin
- چاپ و سال / کشور: 2002
- شابک / ISBN : 9781578200955, 1578200954
Description
Your company needs a call center to be competitive in the 21st century. This book is your guide to the technology, techniques, and trends in today's call centers. The Call Center Dictionary contains all the information you need to: Understand: Your boss, The Call Center Dictionary provides clear definitions of call center acronyms, terms, and technology. Stay up-to-date on this fast-paced industry!
