مدیریت دانش و ERP: مکمل یا متناقض؟ Knowledge management and ERP: Complementary or contradictory?

1. Introduction In this era of stiff global competition, knowledge/know-how is widely recognized as one of the core assets/enablers for any organization, service or manufacturing (Davenport and Prusak, 1998; Drucker, 1993). The ability of organizations to identify, codify and leverage/use of their knowledge sources have become a significant determinant of their competitive posture (Bhatt, 2001). Therefore, the field of knowledge management has emerged as a fruitful research area of interest to both academicians and practitioners (Wiig, 2000). There seem to be a consensus amongst the educational as well as practitioner community that effective implementation and proper management of knowledge management are essential to compete in the highly dynamic global business environment (Delen, Zaim, Kuzey, & Zaim, 2013; Hicks, Dattero, & Galup, 2007; Zaim, 2006). Today’s organizations, often viewed as an extended enterprise that include suppliers and vendors (upstream) and customers and distributors (downstream), are usually arranged in processes that handle both goods/services and information that we nowadays collectively call as the supply chain. The management of such processes are called supply chain management, or SCM in short (Su & Yang, 2010). Supply chain has been one of the most popular investigative topics for both managers/practitioners and researcher/academicians in recent years, and many firms have gained competitive advantage by carefully researching and properly improving their supply chain capabilities. In the extant literature, supply chain management is covered rather wide and technically deep, including research that aimed at addressing issues like optimal selection of suppliers, improving collaboration among supply chain members, better management of warehouses, balancing risk and reward shared between buyers and sellers, handling logistics of hazardous material, improving vehicle routing, enabling green supply chain, to name just a few. What makes supply chain research challenging and potentially more impactful is to study it within the context of knowledge management.