Remote Phone Control for Cisco Phones v2.1.1

Remote Phone Control for Cisco Phones Uplinx Remote Phone Control for Cisco Unified Communications
The Uplinx Remote Phone Control tool for Cisco Unified Communications allows a phone administrator or service desk operator to remotely control a Cisco phone within their enterprise to validate or change its configuration.
Phone operations that normally can be only be performed locally on the Cisco phone, can now be executed remotely with the same level of control as sitting in front of the phone.
Time consuming trips like 'walking the floor' to configure phones or for user support, validate settings or troubleshooting a reported issue can now be a thing of the past.

Features:
Remote Phone Control for Cisco phones
Remotely configure Cisco phones
Configure Cisco phone settings normally accessible
locally on the phone from remote by sending key
macros to a group of phones. Easy wizard with
reporting. (Desktop Edition only)
Cisco Extension Mobility
Remotely login and logout of a Cisco phone with a
users Extension Mobility profile. Script
status/login/logout operations or from an easy
wizard GUI.
Monitor Voice Calls
Monitor remote voice streams with Cisco Silent Call
Monitoring to improve troubleshooting and
validation of phone configurations.
Screen Captures
Video presentation of Uplinx Phone Control Tool for
Cisco phones
Screen Captures can be taken and used to create
user guides and as-built documentation.
Bulk operations for Extension Mobility, Background
Image deployments and Screenshots
Perform Extension Mobility status report, logout
and re-login, background image or screenshots on a
group of phones.(Desktop Edition only)
Remotely validate Cisco Phone Functionality
Remotely log in an extension mobility profile,
check the phone display and call your desk phone to
troubleshoot without travelling or engaging end
users or site staff.
Remote Training and Support
Support staff can remotely view and control an IP
handset and talk a staff member through some unique
features which may be configured on their Cisco
phone or User Device Profile such as group pickup,
conference or hunt group.
Multi-Cluster and Multi-User support
IP handsets registered to different CUCM clusters
are fully supported concurrently. Granular user
privileges with reporting and logging for high
security.
Desktop (Engineering) and Web (Helpdesk) Edition
The Uplinx Remote Phone Control is available as a
standalone desktop windows form application and as
a web server edition which requires only a web
browser on the desktop.
Desktop and Web application
Desktop (Engineering) Edition: The Swiss Knife for
Engineers to remotely configure Cisco phones
Remotely configure any phone settings, normally
only accessible on the phone, in bulk and
scriptable on a group of phones for:
Cisco Extension Mobility to retrieve status, logout
and login commands
Set background images
Screenshot a group of phones and archieve (for
audit purposes)
Send text messages from scripts or the Phone
Control Tool
Execute key macros to remotely configure phones
(for example) to:
Set a specific ring tone
Change Ethernet port settings to 100 or full duplex
Send text messages
Delete CTL/ITL files
Web (Helpdesk) Edition: Designed with Strong
Security and Auditing for operational Support
The web edition of the Uplinx Remote Phone Control
Tool can be used standalone, or in conjugation with
the Uplinx Provisioning System to validate new
setups and remotely troubleshoot. It is designed
for helpdesks and operational support of telephony
systems in production. The web edition has the
following unique features:
Stronger security with auditing and dedicated
access rules centrally managed and controlled.
Authentication of login credentials via Active
Directory means no dedicated administrative
passwords need to be maintained.
Multi-cluster, multi-user support with granular
auditing down to individual actions.
CUCM server access is only required from the server
Web browser access requires no application
deployment