Microsoft Customer Care Framework 2005
- نسخه :Version 2005
- نوع فایل : نرم افزار
- زبان : انگلیسی
- سیستم عامل : Windows 32Bit & 64Bit
- تولید کننده : Microsoft
- سال تولید : 2005
Description
Microsoft's Customer Care Framework (CCF) is a modular XML Web Services
architecture for rapid development and deployment of contact center solutions.
Service Providers can transform and expand their call center operations to
reduce costs while improving the quality of their customer service, CCF
increases call center agent productivity by prefetching customer information
and sharing it in smart ways between different applications, dramatically
cutting the time agents must spend searching for and entering data to complete
a call. In a Contact Center it's all about Time!
architecture for rapid development and deployment of contact center solutions.
Service Providers can transform and expand their call center operations to
reduce costs while improving the quality of their customer service, CCF
increases call center agent productivity by prefetching customer information
and sharing it in smart ways between different applications, dramatically
cutting the time agents must spend searching for and entering data to complete
a call. In a Contact Center it's all about Time!
